VONAGE CONTACT CENTER FOR
MICROSOFT DYNAMICS 365
Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365
Take Your Cloud Contact Center
to New Heights
The integrated cloud contact center solution enables organisations to drive external and internal customer satisfaction, while providing agents exactly what they need to be productive, all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.
Embedded Contact Pad and Screen Pop
Click to Act from the Microsoft Dynamics 365 app
Route Webchat requests to the correct agent
Two-way video and screen sharing integrated into contact center
Support for Sales/Service Hubs and Field Service
Whether your organization is using Sales/Service Hubs or Field Service, Vonage Contact Center for Microsoft Dynamics 365 enables your cloud-based contact center to focus on what is most important, driving new sales and servicing your customers.
Event & Comment Logging
Drive sales and create a better service experience by matching inbound and outbound voice interactions with Microsoft Dynamics 365 to contacts, cases and incidents, all while auto-logging the events.
New Record Creation
Vonage Contact Center for Microsoft Dynamics 365 checks to see if a record exists and if not, it creates one, eliminating manual data entry.
