VONAGE CONTACT CENTER
FOR SALESFORCE
Harness the power of data and AI and make every conversation great.
All through one unified cloud-based platform, so you can scale and flex securely and reliably, with just one partner.
Service Cloud
Unlock the power of Salesforce data to deliver a wide range of rich features, from a seamless omni-channel contact center, to streamlined agent interfaces that result in smoother call handling. You can even extend the contact center to cover field agents.
- Support and route customers to the best skilled agent and on their preferred channel
- Deliver better support to customers through self service using a bot or IVR and escalate to a live agent as needed
- Provide agents with relevant customer information on a pop-up display within Service Cloud
Sales Cloud
Vonage Contact Center for Salesforce Sales Cloud dials your hottest leads, with local calling numbers that increase pick-up rates. It sends each prospect’s contact activity straight to their screens, with detailed reporting pulled straight from Salesforce.
- Integrates with Sales Engagement, so your sales team can connect with customers globally and keep the cadence going
- Tie in our call transcription solution to Einstein for sales training, lead scoring, next best action, dashboards and reporting
- Automatic completion of call activities from the work queue - dial from the work queue, or click-to-dial from the record directly
